FAQ's

About Zypp

    WHAT IS Mobycy?

    • Mobycy started as India’s 1stapp-based E-Bike, E-Scooter and bike-sharing platform, offering commuters a convenient, on-demand & affordable alternative mode of transportation to reach the last mile.
      Commuting via Mobycy helps reduce traffic congestion and environmental pollution, making the city a greener place to live in. Users can simply rent an E-Bike, E-Scooter bicycle whenever, wherever, via the Mobycy app.
      Mobycy’s vision & mission is to Become Undisputed Leaders in Electric Shared Mobility making Commute Sustainable & Affordable.
      Mobycy is the trade name under the company BycyShare Technologies Pvt. Ltd.
    • WHAT IS Zypp?

      • Zypp started as custom build electric scooter launched by Mobycy to solve the last mile connectivity needs of people. Zypp now is the new name of Mobycy App and is now India’s leading smart shared mobility app with a mission to revolutionize the way people travel. We are providing the electric commute at a nominal cost and helping people to avoid traffic and embrace pollution free environment and congestion free life. Download the app today and experience the change.
        It is an exclusive self-driven custom built on-demand electric scooter which has two versions i.e Single seater Zypp1 and Two Seater Zypp2, launched by Mobycy to solve the last mile connectivity. Currently available at selected locations in Gurgaon, NCR & Hyderabad which you can easily find on Zypp app according to your nearby location. It’s a low-speed scooter built for solving short commute distances in India.

        With this app, you can book Micro-Mobility Vehicles for a short distance at affordable price and experience seamless shared and sustainable first and last mile connectivity.
      • What is Zypp Delivery?

        • Zypp delivery is helping business and local ration and medical stores to deliver supplies, along with other e-commerce giants like Zomato, Swiggy, BigBasket etc.
          It is an exclusive self-driven custom built on-demand electric scooter which has two versions i.e Single seater Zypp1 and Two Seater Zypp2, launched by Mobycy to solve the last mile connectivity. Currently available at selected locations in Gurgaon, NCR & Hyderabad which you can easily find on Zypp app according to your nearby location. It’s a low-speed scooter built for solving short commute distances in India.

          How Zypp Delivery is helping business in Corona Lockdown? Zypp delivery is playing a crucial role in helping emergency supplies in lockdown, we have been permitted to deliver supplies so that people don't need to come out and get whatever they need.
        • How it works?


          Download

          • Download the Zypp app from Android Play store or iOS Appstore.

          Onboard process

          • Take a look through features and look for bikes in your area which helps you decide that App is suitable to your needs or not.

            Sign up

            • Sign up with your current selfie and attach mentioned verified document like Aadhar card, Driving license, voter ID or other documents like Electricity bill, office ID and others.

            Can’t receive SMS code?

            • There are many reasons for this issue, be it poor network coverage or server timeout. In these cases, try slightly different location and request new OTP.

            How to find Zypp near me?

            • For locating Zypp near you, just open the Zypp app, which will automatically open the map with location markers of Zypps near your area. If you don’t find any e-Scooter, just pinch out to wider area, if it still doesn’t show Zypp near your locality, just raise a parking request shown on the screen or send us an email at help@zypp.app with the location and we shall come in your city or area soon if it’s in our expansion plan.

            How do I unlock a Zypp?

            • Once you locate a Zypp near you, enter the destination you wish to go and with our enhanced algorithms, you can also see fare estimation to reach there and parking locations in that area. Once you are assured with that, unlock it by scanning the QR code or manually enter it. Post this, you will be given various plans and subscriptions made specifically for regular riders to save money along with the regular coupon codes we provide as added benefits. Check the battery status on the app and bike to calculate your ride distance. In case it doesn’t fulfils the need, cancel it and scan another scooter and repeat the process. If all ok, Confirm the ride start.

            What to do, if ride doesn’t starts?

            • If ride doesn’t start, try recalibrating your data network, shake the bike a bit and if it still doesn’t show life signs, scan another scooter. In rare, case if there is only one scooter, call the customer care number: 0888-489-0060 or drop an email at: help@zypp.app.
              Sometimes, battery gets discharged due to full use by other users.

            Where to take Zypp?

            • Take Zypp wherever you want to go within the city, just make sure it fulfils the distance criteria for journey. Ride it on bike lanes, tracks and follow traffic rules and do not ride it on sidewalks which is not a good practice.
              Take a look at battery meter for your ride mileage estimation:

            • For Zypp1: Single seater scooter For Zypp2: Two seater scooter

              Can I pause my ride if I need to?

              • Yes! We provide a feature to pause your ride for your short breaks in which you can have a sip of coffee, buy staples or meet someone. Your ride will be reserved for you and charges will be reduced to 50 paisa per minute. You can take multiple stops within one ride. Just click on Pause and when done, just resume back to ride. This feature gives you liberty to do a round trip in which you can finish your multiple tasks.

              How to end my ride?

            • Once you reach your destination, park the scooter within the parking circle denoted by on the map and click on end ride on the app to finish it.
              Take a look at battery meter for your ride mileage estimation:

              Where and how to park Zypp?

            • Zypp has designated parking circle all over the city and you just need to park it sensibly inside the parking circle and end your ride. Make sure you don’t obstruct sidewalks, park anywhere outside the parking circle, this will call for strict action as per law and jurisdiction.
              Take a look at battery meter for your ride mileage estimation:

              How to park and what are parking norms?

            • Zypp users are encouraged to park bicycles at Zypp Designated Parking Circles. Scooters should never be parked in private parks, within a compound, within a residence, or inside an underground parking space unless confirmed by a Zypp executive. We are putting our best efforts to ensure that Zypps are available around your place at any time of day between 8 am to 8 pm.
              To provide a comfortable smooth experience, we seek your support and understanding to park at Zypp Designated Parking Circles. To offer your place as Zypp Designated Parking Place or to report wrong parking or bad parking, reach help@zypp.app to get freebies from Zyppteam.


            Have a look on how to park Zypp scooters:


              Correct parking norms:

            • Park in a safe public place.

            • Park in Mobycy Designated Parking Place.

            • Stack where bicycles are already parked or usually from places where you pick bicycles from.

            • • Correct parking places are the official government-designated public parking areas.

              Incorrect Parking places:

            • Never park inside a gated community unless it’aZypp Designated Parking Place.

            • Never park inside building or in basement / underground parking.

            • Never park in small alleyways.

            • Never park it where it could impact other commuters or other means of transport.

            • Never park it where it becomes difficult for other users to find or use.

              Do I need to pay when scooter gets stolen?

            • As long as you are riding the scooter, scooter is your responsibility and if you leave the scooter unattended without ending the ride or outside the parking circle, you will be penalized for this irresponsible action. Best practice is to follow the rules and end the ride inside the circle and leave rest to us. The penalty can go as high as the cost of the scooter.

              What if bikes get breakdown in middle of the ride?

            • Your satisfaction is crucial to us, in unlikely event if Zypp gets breakdown in middle of the ride like battery drains out(even after your inspection of mileage estimation) we request you to leave the bike at nearest parking circle and end your ride. Incase, there is no parking nearby, call our customer care number and our rapid response team will ensure your problems hand to hand. Just make sure not to leave the bike unattended in absence of RRT or any Zypp representative.

              What about my safety?

            • (a) We always request before riding, do a quick inspection. If you see wires hanging off, or other signs of visible damage, please report in-app or inform customer service at help@zypp.app. Please choose a different vehicle.

            • (b) Safety Zypp’stop priority, and our vehicles are equipped with an anti-theft lock and alarm, side-stand for parking stability, and bright reflectors for a safe journey in the night too.

            • (c) We offer an option to ensure every ride of yours. Rs.0.49 is an optional insurance cover that users can buy on every ride before confirming the ride just after scanning the QR code of any Zypp bike. Once confirmed on the tick box, we deduct Rs.0.49 as insurance charge from the rider on account of their safety and health cover from any casualty that might occur during the ride. Every rider is precious for us, so we want to ensure that you ride safely. In case of a rider, doesn't want to ride insurance than he/she can unclick the tick box which comes on the confirmation screen post scanning the QR code.>

            • (d) We encourage users to look after their own safety by wearing helmets while riding Zypp.

              How much Zypp will cost me?

            • There are range of tailor-made pricing for different user segments like,


              Pay per Ride: In this you will be charged Rs.2 per minute. This is best suited for your occasional rides.

              Long Ride Plans: It is made for those who use services regularly.

              Zypp Prime: It’s a monthly pass which gives you two rides daily of each 30 minutes for 30 days.

              Zypp Keep: It is for avid users who want Zypp rides as per their convenience and unlimited rides, they are provided with charger as well.

              What are added benefits on this pricing?

              Coupons: We run regular offers which helps you get extra concessions on ride cost, apply coupons before starting your ride.

              Insurance on every ride: For your safety, we provide insurance at just Rs.0.49, ride is available only for users between 19-65 age can be booked while unlocking a scooter via the app./>

              What are payment methods?

            • We have many payment options like Paytm, MobiKwik, PayPal, AmazonPay, Credit card, Debit card and MobyCoins and many more to come. Just link you regular payment wallet with the app and charges will be deducted automatically on every ride end. You need to have minimum balance amount on your wallets to start ride. In case of low balance, you will be prompted to add Rs.100 to start Zypp rides. If you don’t want to attach payment wallets, you can buy MobyCoins which will allow you to ride at better pricing.

              What are MobyCoins?

            • MobyCoin is one of its kind reward systems in the mobility sector to encourage people towards electric mobility. One MobyCoins is equal to Rs.1.

              How to earn MobyCoins?

            • You can earn MobyCoins by: Sharing your selfie of your ride and experience on your social timelines, which will fetch you X number of MobyCoins.
              Refer and Earn: On inviting your friends and family to join this initiative, 3 rides or 25 MobyCoins when they register and ride with Zypp.

              Via cash: You can buy MobyCoin voucher from one of our on-ground representatives where you get more value for money for e.g. in Rs.100 you get MobyCoins worth Rs.125.

              How to refer?

            • Tap on the menu button and see the option of “Free rides”

              How to check MobyCoins Earned?

            • Tap on the menu and see the MobyCoins earned in your profile section, you can choose MobyCoins as default payment mode.

              Is it transferrable?

            • No, It’s not and is to be used by the owner only. We might provide this feature in coming days.

              What else can MobyCoins offer me?

            • We are working on an attractive reward system and for now it’s limited to refer and earn, but in future you might avail it on multiple store and outlets.

              What to do if I get charged extra?

            • If you don’t follow Zypp policies, it will lead to a convenience fee, depending upon the action and distance of vehicle from nearest parking circle. We urge you to drop off the Zypp scooters at parking circles to ensure they’re safe and available for next user. In case you are charged incorrectly, please contact customer care or raise a ticket for refund and we will take care of refund process within 7 working days.

              Safety and Privacy

              Do I need to check the scooter before riding it?

            • Yes, it is recommended to visually inspect the scooters to ensure it is in fine condition with no wire hanging out, visible dents, cracks, battery level, handle, seats or any other structural damage. Always check the air pressure in tires of the vehicle and ensure the handle is working fine.

              Do Zypp assures me to keep my data private and protected?

              Yes, we ensure we keep the user information safe and not let any phishing attack. We take date and privacy seriously and GPS data is always anonymized. We don’t sell the user data to third party firms. To know more, please read our Privacy Statements.

              What if someone asks me for my data or ride access: Please do not disclose the data to anyone and ensure the authenticity of the person and keep your data to you only unless it is asked from verified officials.

            How to Get in Touch Regarding Any Concern Or Issue Or Idea?

          • Just go to MobycyZyppapp & click on the Help section, submit your query & someone will reach out to you fast. Alternatively, you can email us at help@zypp.app or call on 91-888-489-0060, 0124-4789888 between 10 AM to 7 PM from Monday to Saturday.

              FAQs last updated: September 1st’2019

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